​Technology, Policy, and Public Service Innovation ‐ an Introduction

Institution(s): Harvard

Discipline(s): Political Science

Faculty Member(s): David Eaves

Keyword(s): Civic Tech, Design-Research, Digital Media, Democracy, Governance, Policy, Prototyping

Partner Organization(s):New Urban Mechanics

Intended for those interested in public policy and service delivery this course provides a broad overview of emerging opportunities, challenges and risks created by information technology in the public sector. The course will be particularly concerned with how information technology increases the feedback loop ‐ and thus the speed ‐ at which bureaucracies can learn and adapt. Topics covered will include the use of data analytics, security and privacy concerns, agile and iterative policy and program development, design thinking, as well as the impact of information technology on the election cycle.